Your privacy matters to 999ra. This Policy explains what personal data we collect, why we collect it, how it is used and what rights you have over your information.
These cards summarise the core principles governing how 999ra handles your personal data. The full Policy below contains the binding details.
We collect only the personal data necessary to operate the 999ra platform, verify your identity, process transactions and comply with applicable regulatory obligations. We do not collect data we have no legitimate reason to hold.
Personal data is stored on servers protected by SSL/TLS encryption, access controls and regular security reviews. We apply industry-standard technical and organisational measures to prevent unauthorised access, loss or disclosure.
You have the right to access, correct, port and request deletion of your personal data. Requests are handled within the timeframes described in this Policy. Contact our support team to exercise any of your data rights.
999ra does not sell, rent or lease your personal information to third parties for their own marketing purposes. Data sharing is limited to service providers acting under contract and to mandatory legal or regulatory disclosures.
We use essential, functional and analytics cookies to operate the platform and improve the experience. We explain each category clearly in this Policy. You can manage non-essential cookies through your browser settings.
If you have any questions about how your data is processed, or if you wish to exercise a data right, you can contact the 999ra support team directly. Contact details are at the end of this Policy.
999ra is an English-language online casino and sports betting platform designed for players familiar with Pakistani Rupees (PKR), cricket, PSL/T20 markets and local payment context. The Platform is operated by the 999ra Operator ("we", "us"), the identity of which is set out in the Platform's Help Centre and applicable licensing documentation.
This Policy applies to all personal data processed in connection with your use of the 999ra website, its mobile-optimised interface, any associated services, promotions and support channels. It governs data collected directly from you, data generated by your interaction with the Platform and data received from third-party sources such as payment processors and identity verification providers.
References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in this Policy and elsewhere on the Platform are for user context only. None of these providers are data controllers for the data you submit to 999ra, and this Policy does not describe how those third-party providers process your data. You must review each provider's own privacy policy separately.
This Policy should be read alongside the Terms & Conditions, which govern your overall use of the Platform.
In this Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and financial transaction data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction. |
| "Data Controller" | The 999ra Operator — the entity that determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Operator under a contractual arrangement (e.g., a KYC verification provider or payment gateway). |
| "User" / "you" | Any natural person who accesses, registers with or uses the 999ra Platform. |
| "KYC" | Know Your Customer — identity and document verification required for account management and regulatory compliance. |
| "Cookie" | A small text file placed on your device by the Platform to enable functionality, remember preferences or collect usage analytics. |
When you create an account on 999ra, we collect:
When account verification is required, we may collect:
When you deposit or withdraw funds, we collect:
During your sessions on the Platform, we automatically collect:
When you contact our support team by email or live chat, we collect and retain the content of those communications, your contact details and any attachments you provide.
We collect Personal Data through the following means:
The Personal Data we collect is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, email, username, date of birth |
| Age and identity verification (KYC) | Identity documents, facial verification, proof of address |
| Processing deposits and withdrawals | Transaction data, payment method reference, PKR amounts |
| Fraud prevention and AML compliance | Usage data, transaction patterns, IP addresses, KYC documents |
| Platform operation and performance | Device data, session data, error logs |
| Responsible gambling monitoring | Betting history, session frequency, deposit patterns, limit settings |
| Customer support | Support communications, account data, transaction references |
| Promotional and bonus administration | Account activity, wagering records, bonus eligibility data |
| Service improvement and analytics | Aggregated and anonymised usage data, feature engagement |
| Legal and regulatory compliance | All categories as required by applicable law or licensing obligations |
We process Personal Data on the following legal bases, where applicable under the data protection laws of the jurisdiction in which the Operator operates:
We share Personal Data with third-party service providers who assist us in operating the Platform. These providers act as Data Processors under contract and are prohibited from using your data for their own purposes. Categories of providers include:
We may disclose Personal Data to competent authorities, courts or regulatory bodies where required by applicable law, by our licensing conditions, or where we believe disclosure is necessary to protect the rights and safety of users or the public.
999ra does not sell, rent or share your Personal Data with unrelated third parties for their own commercial marketing purposes. Any sharing is limited to the categories described in this section and is governed by appropriate contractual safeguards.
In the event of a merger, acquisition or sale of all or part of the Operator's business, Personal Data may be transferred to the acquiring entity. Users will be notified of any such transfer and of any material changes to this Policy that may result.
As an internationally operated platform, Personal Data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, the Operator ensures that appropriate safeguards are in place to protect Personal Data in accordance with the standards required by its licensing jurisdiction.
Where data is transferred to a jurisdiction that the applicable supervisory authority considers to have an adequate level of data protection, no additional safeguards may be required. Where transfers occur to jurisdictions without such adequacy decisions, the Operator implements standard contractual clauses or equivalent mechanisms.
We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, and to resolve disputes or enforce agreements. General retention guidelines are as follows:
When Personal Data is no longer required for its original purpose and retention obligations have been met, it is securely deleted or anonymised.
Depending on the data protection laws applicable in the Operator's licensing jurisdiction, you may have the following rights in relation to your Personal Data:
You may request a copy of the Personal Data we hold about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete Personal Data we hold about you.
You may request deletion of your Personal Data in certain circumstances, subject to overriding legal or regulatory retention obligations.
You may request that we limit how we use your Personal Data in specified circumstances, such as while a dispute is being resolved.
Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
To exercise any of the above rights, contact us at the email address provided in Section 15 of this Policy. We will respond within the timeframe required by applicable law (typically 30 days). Some rights may be limited by legal obligations — for example, we cannot erase transaction records required for regulatory compliance.
Cookies are small text files placed on your device when you visit a website. They allow the Platform to recognise your device, remember your preferences and collect usage information. 999ra uses cookies and similar tracking technologies (pixels, local storage) to operate and improve the Platform.
You can manage and delete cookies through your browser settings. Most browsers allow you to block or delete cookies entirely or on a site-by-site basis. Note that blocking essential cookies will prevent the Platform from functioning correctly. Analytics and functional cookies can typically be disabled without affecting core functionality.
The Platform may use third-party analytics tools that set their own cookies. These tools are subject to the third parties' own privacy policies. 999ra does not control the cookies set by third-party services and recommends that you review those policies separately.
The 999ra Platform is strictly for adults aged 18 or older — or the higher minimum age required by the Operator's licence jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age. Age verification is conducted as part of the KYC process.
If we become aware that Personal Data has been collected from a minor without appropriate consent or verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed the Platform using your account credentials, please contact us immediately.
Account holders are responsible for ensuring that minors in their household cannot access the Platform using their credentials. Parental control software from third-party providers is recommended for shared devices.
999ra implements a range of technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or Platform functionality. When material changes are made, we will notify registered users via email or a prominent notice on the Platform.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.
We recommend reviewing this page periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, wish to exercise a data right, or need to report a privacy concern, please contact the 999ra data team using the details below:
If you believe your data rights have not been adequately addressed, you may have the right to lodge a complaint with the supervisory authority in the Operator's licensing jurisdiction. Contact details for that authority are available on request.
If anything in this Privacy Policy is unclear, our support team is ready to assist. You can also visit the FAQ page for answers to common questions about accounts, bonuses and responsible gambling.
Adults 18+ only — or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. Understand your local law before participating.